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Terms of Use and Conditions
The offer and sale of products on the website www.neevlingerie.se are conducted by these General Terms of Sale. For additional information, see the sections: General Conditions of Use, Privacy Policy, and Right of Withdrawal. It is required for the Customer to read these general terms of sale thoroughly before placing an order.
Submitting an order will mean that you are fully aware of, and expressly accept, the above-mentioned general conditions of sale and the terms on the Purchase Order Form. Once the online purchase is concluded, the Customer is suggested to keep the accepted and reviewed order copy, printed or digital.
1. Object
1.1 The object of these General Terms of Sale is the sale of goods on the e-commerce webstore www.neevlingerie.se
2. Subjects
2.1 The products are sold directly by Deep Trusted global AB, having a registered address in Sweden at Vretvägen 13 14234 Skogås Stockholm Sweden and HQ quarters in Italy at Vretvägen 13 14234 Skogås Stockholm Sweden, tax ID and Stokholm Business Registry no. 559200-2546, VAT no. 155592002546 (the Seller).
For any additional information, you can contact the e-commerce Department of Sweden Stockholm:
- e-mail: info@neevlingerie.se
- physical address (mailbox):
eCommerce Office
Vretvägen 13
14234 Skogås
Stockholm
Sweden
2.2 These General Terms of Sale regulate the purchase of goods on www.neevlingerie.se, their entry, sending and confirmation of purchase. The Terms do not regulate the supply of services or the sale of products by subjects other than the Vendor that are present on www.neevlingerie.se through links, ad-banners or other media links. If you wish to see more information on your purchasing order, you are welcome to see their conditions of sale as the Vendor is not responsible for the supply of services by third-party subjects other than the Vendor.
2.3 The products sold to the Customer are catalogued by the data entered at the time the electronic order form was filled out and as General Conditions of Sale takes power at the same moment.
2.4 The goods sold on the site www.neevlingerie.se are intended for the customers of age. If you are below age 18 and want to make a purchase on the site www.neevlingerie.se, you must have the permission of one of your parents, or a legal guardian. It’s your responsibility to seek parental guidance when browsing the Internet. By placing an order on this website, you are ensuring us that you are an adult (18 years old or older), and you are legitimate to execute a binding contract.
2.5 The Customer is forbidden to enter false, fake or imaginary names during the online purchase and further communication. The Vendor reserves the right to prosecute any violation or abuse in the interests and protection of other online consumers.
2.6 By accepting these Conditions of Sale, you release the Vendor from any liability upon issuing the incorrect tax documents if the false data provided at the moment of purchase, all the information inserted has to be valid.
3. Sales through the e-commerce service
3.1 The remote contract for the sale of chattels (hereinafter the Products) signed entered into between you, as the Customer, and Deep Trusted, as the Vendor, in the context of an eCommerce service organized by the Vendor, is called “Online Sales Contract” and uses the Internet as the means of remote communications.
3.2 To conclude a contract for the purchase of one or more Products, you are obliged to fill out the electronic order form (hereinafter, the Order) and send it to the Vendor over the Internet by following the instructions.
Every registered Customer has a personalized section called My Account, where they can modify and adjust the list or products contained in their shopping basket. The products kept in the basket will remain saved for at least 3 days. If the Order was still not placed, it will be cancelled automatically.
Once placed, the Order can still be reviewed (but not modified) by Customers, who have registered on the website, in the My Account section for at least 6 months after the purchase. If the Customer has not registered on the website and has checked the order out as a “guest”, the order cannot be saved, therefore it cannot be reviewed of consulted.
3.3 The Order contains:
- a reference to these General Terms of Sale;
- information and pictures for each Product and its price;
- purchase options;
- the delivery methods for the purchased Products and the corresponding shipping and delivery rates;
- a reference to the terms of use of your right of withdrawal;
- time limits and ways of returning the purchased Products.
3.4 Despite Deep Trusted global AB, adoption of measures to ensure that the photographs on the site are faithful reproductions of the original products, including the use of every possible technical solution to reduce inaccuracies to a minimum, there may always be differences due to the technical characteristics and resolution of colors on the computer you are using. Consequently, the Vendor will not be liable for any shortcomings of the product pictures on the site due to the above technical reasons, since these pictures are only for purposes of illustration.
3.5 Before concluding the contract, you will be asked to confirm that you have read the General Conditions of Sale, including the Notice of the right to withdrawal and the Privacy Policy.
3.6 The contract is concluded when the Vendor receives your Order Form over the Internet and checks the correctness of the data on your order.
3.7 The language available for concluding the contract with the Vendor is English and the contract is governed by Sweden law.
3.8 After the conclusion of the contract, the Vendor will be responsible for filling your order.
3.9 PURCHASE OF CUSTOMISED PRODUCTS: The Client may customise the item selected by having a word, letters (Text), symbols or numbers of their choosing added onto it.
However, clients may not request the addition of offensive, pornographic, defamatory or blasphemous Text or Text containing threatening messages or incitements to violence, Text that infringes upon the rights of third parties, in particular intellectual property rights, or Text that reproduces third party registered trademarks.
Furthermore, Text consisting of or including the name or nickname of a famous/well-known/popular person may not added.
The Vendor reserves the right to refuse any name, word or phrase that falls under any of the above categories or that otherwise contains a message deemed inappropriate by the Vendor, for any reason and without needing to provide any explanation to the Client.
Should the Vendor refuse the Text requested by the Client, then the order shall be cancelled.
By placing an order for Customised Products, the Client agrees to:
- Confirm and guarantee that no name, word or phrase requested for addition to the Customised Product falls under any of the prohibited categories;
- To indemnify and hold harmless the Vendor and the companies belonging to the Deep trusted global AB Group for any cost, expense, damage, loss or liability that the Vendor or the companies belonging to the Deep trusted global AB Group may suffer as a result of the Client's use of any name, word or phrase on the Customised Product.
- To grant the Vendor and the companies belonging to the Deep trusted global AB Group the worldwide, non-exclusive, irrevocable, royalty-free right, which is fully sub-licensable to third parties, to use, reproduce and disclose names, words or phrases sent by the Client for the purpose of customising and completing his/her order.
Please observe that regardless of the Vendor’s right to refuse the user's customization or adjustments, the Client must be solely liable for his/her additional customization and the Vendor shall not assume any obligation to verify or refuse the aforementioned customization of the online order.
4. Order Fulfillment
4.1 By confirming the Order over the Internet, you fully accept, and confirmed to have read these General Terms of Sale in your relations with the Vendor.
4.2 After the contract is concluded, the Vendor will send you an Order Confirmation via provided e-mail, containing an information summary regarding the Order in paragraphs 3.3, 3.4 and 3.5.
4.3 Upon leaving the contact information, the Vendor will notify you either through e-mail or telephone number in case any additional order information is needed from the Customer.
4.4 The Vendor can refuse to fullfill your purchased orders if fixed expenses are not sufficient, incomplete or incorrect or if the Products are not available. In those cases you will be informed by e-mail that the contract is not finalized and that the Vendor has not filled your Order, with the specifying reasons. In this case, the purchase price authorized on the Customer’s means of payment will be released.
In case of force majeure that the set price for the Goods is false, you will be contacted by the customer service. The price are usually doublechecked, but in case we notify you of an error, we will contact you to verify if you still wish to purchase the goods with the correctly set price. If you decline, we will not be able to proceed with your order. Should the right price of an item be lower than that shown on the site, we will only charge the right amount and the difference shall be returned to you.
4.5 If the Products shown on the website are no longer available for sale after the Order has been confirmed, the Vendor will notify you of the unavailability of the sold Products in a timely manner and within thirty (30) working days after your purchase the payment shall automatically return to your bank account.
4.6 Each purchase made by the Vendor through the online sales service can refer to one or more Products. Nevertheless, all orders made on the website must be correlated with general consumption requirements. This applies to a number of products purchased in a single order, but also to many different orders for the same product.
4.7 (Deep trusted Global AB) reserves the right to reject the orders from a customer that is formatted in any way: (Deep trusted Global AB) is suing relative to a previous or disputable order. This applies to all cases equivalently in which (Deep trusted Global AB) finds the client to be ineligible for shopping deals. This can be done due to previous violations of the contract for online purchases from the site or for other lawful reasons. The customer is terminated from the purchase of the Customer is suspected in fraudulent activity.
5. Sale Prices
5.1 All the Product prices and shipping and delivery expenses indicated on the website and in the Order Form include VAT and are provided in Swedish Kronas (SEK). The prices indicated on the website at the time the Order is confirmed and sent over the Internet are the valid ones. Product prices, shipping and delivery costs can be changed without early notice, the final sale price should always be checked and confirmed in the Order Overview.
5.2 All Products are shipped directly from Sweden. Product prices, shipping and delivery costs shown on the website and on the Order do not include any VAT or custom duties if the goods are shipped to countries outside the EU or to countries in which current law requires importation fees.
5.3 If the purchase is concluded from outside of Sweden or EU, the Customer is responsible for these costs and they must be paid at the time the Products are delivered, according to the specific instructions in the Order Confirmation.
6. Method of payment
To purchase the Products and pay the corresponding shipping and delivery fees, you can use one of the methods indicated on the Order Form on the website www.neevlingerie.se and which are summarized below.
6.1 Credit cards and prepaid cards
6.1.1 NeevLingerie accept payments by credit cards and prepaid cards (such as, for example, PostePay) without adding any fees to the Product itself and shipping rates. You must be the holder of a credit card that is valid at the time of confirming the order, the name shown on the card must be the same as that indicated on the invoice. If these requirements are not fulfilled, it will not be possible to proceed with the order.
6.1.2 When purchase is made, at the same time with the Order Confirmation, the bank of reference will deduct the amount of the order from the available account on your credit card. The amount will only be charged from your credit card at the time the Products the Customer purchased are shipped.
6.1.3 If, for any reason, after received the purchased order, you wish to use your Withdrawal rights, the Vendor will instruct the bank to credit the amount to be reimbursed directly to your credit card.
6.2 Paypal
6.2.1 If using a Paypal account, (Deep trusted global AB) provides the option of paying directly using the e-mail account and password you used when you registered with www.paypal.com.
6.3 During the PayPal purchase the charge will be done securely without having any access to your personal or credit card information. The purchase information is sent using directly to the subject that manages the electronic payment (bank or Paypal) over a connection protected by an encryption protocol. This data is not kept by the Vendor in connection with GDPR law.
6.4 As this concludes, the Vendor cannot, in any case, be considered liable for any fraudulent or undue use of credit and prepaid cards by third parties.
7. Shipping and delivery of the products
7.1 Each shipment contains:
- the ordered products(s);
- the invoice or a shipping document stating the order;
- any accompanying paperwork required by the country to which it is being shipped;
- informational and marketing materials;
7.2 The Products purchased on the web site from the Vendor has multiple options to be delivered.
7.3 Home Delivery
7.3.1 The purchased goods will be delivered by the courier identified by the Vendor to the shipping address indicated in the order form by the Customer. See more information regarding this in “Shipments” section on the webstore, where full information about costs, times, shipping methods and countries is provided.
7.3.2 When the Products are delivered to your home, always review the integrity of the packages at the time of the delivery by the courier. In case of any issue, please notify the courier right away. If necessary, filed the damage report and reject the delivery. If not following these instructions, you may lose your customer rights in this regard.
7.4 Delivery to the sales points which the Vendor has an agreement with and to be picked up by the customer subsequentially.
7.4.1 The Products purchased can be delivered to a pick-up point with which the Vendor has an agreement and which can be selected at the time of the Order purchase. See the “Shipments” section for additional information about costs, times, shipping methods and countries served.
7.4.2 When the purchased goods are delivered to the sales point, you will be notified by SMS and/or e-mail. Upon the notification, the Customer has 10 working days to pick up the Order from the given address.
7.4.3 Upon failing to pick up the package during given period, it will result in the cancellation of the order by the Vendor and the refund of the entire sum previously paid. The refund will be made to your credit card or Paypal account depending on the payment system the Customer selected during the online purchase.
8. Right of Withdrawal
8.1 The Customer that executes the contract and confirmed it therefore becomes a Consumer (it defines any physical person who accesses the site for purposes other than the business or professional activities), and will have the right to withdraw from the contract confirmed with the Vendor without any penalty and without specifying the reason within the first fourteen (14) working days beginning from the day the products were purchased online. Please note, as it is required by current legislation, the right of withdrawal is excluded and cannot therefore be conducted in case the products you have purchased have been personally customized or modified at the time of placing the Order.
8.2 You have two options for the right of withdrawal to be applied.
8.2.1 If you are a registered user: on the website in “My Accoun”t section, after the log-in, you will find a list of your orders with a link alongside each one of them to activate the return procedure in the “My Orders” tab. By accessing the Online Return Form within 14 (fourteen) working days from the day the package was received, you can communicate your intention to withdraw from the Contract, indicating which Products will be returned.
8.2.2 If you have placed an order without registering on www.neevlingerie.se, go to the "How can we help you?" section at the bottom of the main page and click on "TRACK/RETURN YOUR ORDER". You will have an option to enter the order number you received in the confirmation email and your surname for billing. From then on, you will be able to track your delivery or return the goods.
8.2.3 Alternatively, you may execute your withdrawal right draft using the Withdrawal Form pursuant to “Annex I, part B of Legislative Decree 21/2014”, which you must send us via registered post address with a return address.
8.3 Having filled out the Online Return Form, you will be given all the needed information to return the Products.
8.4 The Right of Withdrawal is subject to the following conditions:
- The Products must be returned in their integrity and not just parts or components of them, unopened and undamaged;
- The returned goods must not have been used, have obvious signs of wear, washed or damaged;
- The goods must be returned in the same packaging in which they were received, intact with all accessories, stamps and labels. For instance, underwear must be returned in its original bag, tights must be returned with their tags intact, seals unopened.
- the Products returned must be sent back to the Seller as a single shipment. The Vendor reserves the right not to accept Products from the same Order returned and shipped at different or multiple;
- the Products being returned must be delivered to the courier within fourteen (14) working days from the date you received the package;
- If the Vendor gives an option to purchase certain Products at a lower price than they would normally be charged (such as 5 for the price of 4, 3 for the price of 2, etc.), only certain products will have the right of withdrawal. The price will be recalculated as the price charged for the purchase of the single product. In all other cases (such as combined sales, bonus operations, etc.) the right of withdrawal can only be done with the return of all the Products purchased, no partial exclusion available.
8.5 If you use the right of withdrawal according to the preceding conditions (paragraph 8.4), the Vendor is required to refund the sums paid by you within no longer than 14 (fourteen) days from the confirmed order receipt of the returned goods. The time required for the credit to appear in your current account will depend on your bank.
8.6 In case of a return, the only charges remaining will be the initial shipping charges for the bought products.
8.7 (Deep trusted global AB) will only refund the initial shipping charges if the error was done by the transporting company or the Vendor. In these cases, the Vendor will also refund the amount paid for shipping expenses. The Vendor will send an express courier to pick up the package from the address you indicated.
8.8 Only the courier indicated by the Vendor on the Online Return Form should be used for the return of the products. This way you will not pay the expenses you are responsible for to return the products purchased and the Vendor will pay them on your behalf. Apart for the provisions of preceding point 8.7 and for returns with defects, the Vendor will deduct an amount from the refund equal to the cost you were previously charged for shipping to your address, or the shipping rates normally charged for the country of delivery. The Vendor will release you from any liability if the products are lost or damaged during transport the moment the package is given to the shipping company.
8.9 If there was a shipping option available for you at the moment of purchase, you can return the Products directly to a sales point with an agreement with the Vendor. Then, in addition to the price paid for the Product purchase, you will also be refunded the shipping expenses that you were previously charged.
8.10 If the Right of Withdrawal is used without following the methods indicated above (such as beyond the 14 days required by law, or without having filled out the Online Return Form, or without having fulfilled the conditions outlined under the paragraph 8.4) you will not be eligible for a refund. Within 10 days after you receive the email confirming that the return cannot be accepted, you have the right to reply to this email and ask, at your own expense, to ship back the products in the same state which you returned them back to the Vendor. Otherwise, the Vendor has the right to keep the products and the fees paid to purchase them.
8.11 The right of withdrawal cannot be applied in case the items have been customized by your personal request at the time the order was confirmed.
9. LEGAL GUARANTEE FOR NONCONFORMING PRODUCTS
The Customer should examine the received package in order to ensure that they correspond to the items ordered and that the items are not defective or damaged. Upon purchasing the Product, the legal guarantees apply, as provided by the current legislation (article 129 and according to the Consumer Code regarding the legal guarantee for the conformity of goods). All products sold by the Seller are covered by the legal warranty of the item’s integrity within two (2) years from the delivery of the item: this signifies that the Seller is liable for any lack of conformity during this time period. Any defect occurring with the goods must be communicated to the Seller within two (2) months of its discovery (unless it is contrary to mandatory regulations applicable in the Customer's country of origin).
The customer should contact our Customer Service or the address provided in the following article 10 and fill out the Online Return Form located in the Order Status. If the Customer in no way informs of defects, the aforementioned rights are voided.
If the defect is detected in an item, the Customer has the right to have the product repaired or replaced, at no extra cost or fee to them. If neither of these two options are possible or are excessively costly, the Customer shall have the right to a discount on the price paid or to the termination of the contract of sale and, consequently, a full refund according to art. 130 of the Consumer Code.
The Seller is obliged to bear all return costs for the defective products.
10. Contact information
The (Deep trusted global AB) eCommerce team is happy to answer any of your questions and can be contacted through the following e-mail address, info@neevlingerie.se, or via physical mail to the following postal address:
eCommerce Office
Deep Trusted Global AB
Vretvägen 13 Skogås
Sweden
11. Communications to the customer
11.1 Communications to The Customer accepts, acknowledges, and gives its consent that all communications, notifications, certifications, information, statements and, in any case, all documentation about the operations executed, referring to the purchase of the Products, will be sent to the electronic mail address indicated at the time of registration, with the possibility of downloading the information on media using the methods, and within the limits, required by the site.
12. Privacy
You can obtain information on processing personal information by accessing our Privacy Policy.
13. Governing law, dispute settlement and competent jurisdiction
13.1 The General Terms of Sale are administered by Swedish Law and shall be interpreted according to it, without prejudice to any other mandatory rule prevailing in the country of habitual residence of the Customer. Therefore, the interpretation, execution and cancellation of the General Terms of Sale are subject exclusively to Swedish Law, any disputes relating to and/or consequential to them shall be resolved exclusively by Swedish courts (as specified below).
If a Customer qualifies as a Consumer, any disputes will be resolved by the court of his domicile or residence based on the applicable law, and if a lawsuit was filed by the consumer, by the Court of Stockholm. If, instead, the customer is representing some business, commercial, craft or professional activities, the parties consensually establish the exclusive jurisdiction of the Court of Stockholm.
13.2 The Online Platform for alternative Dispute Resolution (ODR). (Deep Trusted Global AB) is always willing to resolve disputes as best and amicable as possible and through the direct contacts (specified in clause 10), and Customers are therefore knowledgeable of the article 14 of Regulation (EU) 524/2013 and the ODR measure issued pursuant to Statutory Instrument 500/2015 in force from 15 February 2016, the European Union has set up an online platform for ODR (online dispute resolution) relating to the purchase of goods online. It may be accessed through the following link: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage Customers may use the ODR platform to access a list of ODR bodies, a link to each such body and to commence an online dispute resolution procedure. For more information on the platform, please visit: https://webgate.ec.europa.eu/odr/main/?event=main.about.show
14. Updating and Modifying of Terms
The Vendor may do changes or make amendments to these General Terms of Sale at any time. At the moment of purchase the customer accepts only the specified present General Terms of Sale. Any updated or new General Terms of Sale will be effective from the date of publication on the website www.neevlingerie.se and in relation to purchase orders submitted after that new applicable date.
15. CODE OF ETHICS
The (Deep Trusted Global AB) Group, of which the Seller forms a part, has listed its principles in the Code of Ethics and Conduct, which presents the main guideline for all Group companies, defines the guarantee and responsibility regarding the consumers and the market, and contains principles to follow for the management of the business.
(Deep Trusted Global AB) Group contains binding rules of conduct for the bodies of the Group Companies, the managers, the employees or partners, and whoever else acts as part of any role on behalf or in the interests of the Group Companies. Click on the aforementioned link to read the Code of Ethics and Conduct.
Submitting an order will mean that you are fully aware of, and expressly accept, the above-mentioned general conditions of sale and the terms on the Purchase Order Form. Once the online purchase is concluded, the Customer is suggested to keep the accepted and reviewed order copy, printed or digital.
1. Object
1.1 The object of these General Terms of Sale is the sale of goods on the e-commerce webstore www.neevlingerie.se
2. Subjects
2.1 The products are sold directly by Deep Trusted global AB, having a registered address in Sweden at Vretvägen 13 14234 Skogås Stockholm Sweden and HQ quarters in Italy at Vretvägen 13 14234 Skogås Stockholm Sweden, tax ID and Stokholm Business Registry no. 559200-2546, VAT no. 155592002546 (the Seller).
For any additional information, you can contact the e-commerce Department of Sweden Stockholm:
- e-mail: info@neevlingerie.se
- physical address (mailbox):
eCommerce Office
Vretvägen 13
14234 Skogås
Stockholm
Sweden
2.2 These General Terms of Sale regulate the purchase of goods on www.neevlingerie.se, their entry, sending and confirmation of purchase. The Terms do not regulate the supply of services or the sale of products by subjects other than the Vendor that are present on www.neevlingerie.se through links, ad-banners or other media links. If you wish to see more information on your purchasing order, you are welcome to see their conditions of sale as the Vendor is not responsible for the supply of services by third-party subjects other than the Vendor.
2.3 The products sold to the Customer are catalogued by the data entered at the time the electronic order form was filled out and as General Conditions of Sale takes power at the same moment.
2.4 The goods sold on the site www.neevlingerie.se are intended for the customers of age. If you are below age 18 and want to make a purchase on the site www.neevlingerie.se, you must have the permission of one of your parents, or a legal guardian. It’s your responsibility to seek parental guidance when browsing the Internet. By placing an order on this website, you are ensuring us that you are an adult (18 years old or older), and you are legitimate to execute a binding contract.
2.5 The Customer is forbidden to enter false, fake or imaginary names during the online purchase and further communication. The Vendor reserves the right to prosecute any violation or abuse in the interests and protection of other online consumers.
2.6 By accepting these Conditions of Sale, you release the Vendor from any liability upon issuing the incorrect tax documents if the false data provided at the moment of purchase, all the information inserted has to be valid.
3. Sales through the e-commerce service
3.1 The remote contract for the sale of chattels (hereinafter the Products) signed entered into between you, as the Customer, and Deep Trusted, as the Vendor, in the context of an eCommerce service organized by the Vendor, is called “Online Sales Contract” and uses the Internet as the means of remote communications.
3.2 To conclude a contract for the purchase of one or more Products, you are obliged to fill out the electronic order form (hereinafter, the Order) and send it to the Vendor over the Internet by following the instructions.
Every registered Customer has a personalized section called My Account, where they can modify and adjust the list or products contained in their shopping basket. The products kept in the basket will remain saved for at least 3 days. If the Order was still not placed, it will be cancelled automatically.
Once placed, the Order can still be reviewed (but not modified) by Customers, who have registered on the website, in the My Account section for at least 6 months after the purchase. If the Customer has not registered on the website and has checked the order out as a “guest”, the order cannot be saved, therefore it cannot be reviewed of consulted.
3.3 The Order contains:
- a reference to these General Terms of Sale;
- information and pictures for each Product and its price;
- purchase options;
- the delivery methods for the purchased Products and the corresponding shipping and delivery rates;
- a reference to the terms of use of your right of withdrawal;
- time limits and ways of returning the purchased Products.
3.4 Despite Deep Trusted global AB, adoption of measures to ensure that the photographs on the site are faithful reproductions of the original products, including the use of every possible technical solution to reduce inaccuracies to a minimum, there may always be differences due to the technical characteristics and resolution of colors on the computer you are using. Consequently, the Vendor will not be liable for any shortcomings of the product pictures on the site due to the above technical reasons, since these pictures are only for purposes of illustration.
3.5 Before concluding the contract, you will be asked to confirm that you have read the General Conditions of Sale, including the Notice of the right to withdrawal and the Privacy Policy.
3.6 The contract is concluded when the Vendor receives your Order Form over the Internet and checks the correctness of the data on your order.
3.7 The language available for concluding the contract with the Vendor is English and the contract is governed by Sweden law.
3.8 After the conclusion of the contract, the Vendor will be responsible for filling your order.
3.9 PURCHASE OF CUSTOMISED PRODUCTS: The Client may customise the item selected by having a word, letters (Text), symbols or numbers of their choosing added onto it.
However, clients may not request the addition of offensive, pornographic, defamatory or blasphemous Text or Text containing threatening messages or incitements to violence, Text that infringes upon the rights of third parties, in particular intellectual property rights, or Text that reproduces third party registered trademarks.
Furthermore, Text consisting of or including the name or nickname of a famous/well-known/popular person may not added.
The Vendor reserves the right to refuse any name, word or phrase that falls under any of the above categories or that otherwise contains a message deemed inappropriate by the Vendor, for any reason and without needing to provide any explanation to the Client.
Should the Vendor refuse the Text requested by the Client, then the order shall be cancelled.
By placing an order for Customised Products, the Client agrees to:
- Confirm and guarantee that no name, word or phrase requested for addition to the Customised Product falls under any of the prohibited categories;
- To indemnify and hold harmless the Vendor and the companies belonging to the Deep trusted global AB Group for any cost, expense, damage, loss or liability that the Vendor or the companies belonging to the Deep trusted global AB Group may suffer as a result of the Client's use of any name, word or phrase on the Customised Product.
- To grant the Vendor and the companies belonging to the Deep trusted global AB Group the worldwide, non-exclusive, irrevocable, royalty-free right, which is fully sub-licensable to third parties, to use, reproduce and disclose names, words or phrases sent by the Client for the purpose of customising and completing his/her order.
Please observe that regardless of the Vendor’s right to refuse the user's customization or adjustments, the Client must be solely liable for his/her additional customization and the Vendor shall not assume any obligation to verify or refuse the aforementioned customization of the online order.
4. Order Fulfillment
4.1 By confirming the Order over the Internet, you fully accept, and confirmed to have read these General Terms of Sale in your relations with the Vendor.
4.2 After the contract is concluded, the Vendor will send you an Order Confirmation via provided e-mail, containing an information summary regarding the Order in paragraphs 3.3, 3.4 and 3.5.
4.3 Upon leaving the contact information, the Vendor will notify you either through e-mail or telephone number in case any additional order information is needed from the Customer.
4.4 The Vendor can refuse to fullfill your purchased orders if fixed expenses are not sufficient, incomplete or incorrect or if the Products are not available. In those cases you will be informed by e-mail that the contract is not finalized and that the Vendor has not filled your Order, with the specifying reasons. In this case, the purchase price authorized on the Customer’s means of payment will be released.
In case of force majeure that the set price for the Goods is false, you will be contacted by the customer service. The price are usually doublechecked, but in case we notify you of an error, we will contact you to verify if you still wish to purchase the goods with the correctly set price. If you decline, we will not be able to proceed with your order. Should the right price of an item be lower than that shown on the site, we will only charge the right amount and the difference shall be returned to you.
4.5 If the Products shown on the website are no longer available for sale after the Order has been confirmed, the Vendor will notify you of the unavailability of the sold Products in a timely manner and within thirty (30) working days after your purchase the payment shall automatically return to your bank account.
4.6 Each purchase made by the Vendor through the online sales service can refer to one or more Products. Nevertheless, all orders made on the website must be correlated with general consumption requirements. This applies to a number of products purchased in a single order, but also to many different orders for the same product.
4.7 (Deep trusted Global AB) reserves the right to reject the orders from a customer that is formatted in any way: (Deep trusted Global AB) is suing relative to a previous or disputable order. This applies to all cases equivalently in which (Deep trusted Global AB) finds the client to be ineligible for shopping deals. This can be done due to previous violations of the contract for online purchases from the site or for other lawful reasons. The customer is terminated from the purchase of the Customer is suspected in fraudulent activity.
5. Sale Prices
5.1 All the Product prices and shipping and delivery expenses indicated on the website and in the Order Form include VAT and are provided in Swedish Kronas (SEK). The prices indicated on the website at the time the Order is confirmed and sent over the Internet are the valid ones. Product prices, shipping and delivery costs can be changed without early notice, the final sale price should always be checked and confirmed in the Order Overview.
5.2 All Products are shipped directly from Sweden. Product prices, shipping and delivery costs shown on the website and on the Order do not include any VAT or custom duties if the goods are shipped to countries outside the EU or to countries in which current law requires importation fees.
5.3 If the purchase is concluded from outside of Sweden or EU, the Customer is responsible for these costs and they must be paid at the time the Products are delivered, according to the specific instructions in the Order Confirmation.
6. Method of payment
To purchase the Products and pay the corresponding shipping and delivery fees, you can use one of the methods indicated on the Order Form on the website www.neevlingerie.se and which are summarized below.
6.1 Credit cards and prepaid cards
6.1.1 NeevLingerie accept payments by credit cards and prepaid cards (such as, for example, PostePay) without adding any fees to the Product itself and shipping rates. You must be the holder of a credit card that is valid at the time of confirming the order, the name shown on the card must be the same as that indicated on the invoice. If these requirements are not fulfilled, it will not be possible to proceed with the order.
6.1.2 When purchase is made, at the same time with the Order Confirmation, the bank of reference will deduct the amount of the order from the available account on your credit card. The amount will only be charged from your credit card at the time the Products the Customer purchased are shipped.
6.1.3 If, for any reason, after received the purchased order, you wish to use your Withdrawal rights, the Vendor will instruct the bank to credit the amount to be reimbursed directly to your credit card.
6.2 Paypal
6.2.1 If using a Paypal account, (Deep trusted global AB) provides the option of paying directly using the e-mail account and password you used when you registered with www.paypal.com.
6.3 During the PayPal purchase the charge will be done securely without having any access to your personal or credit card information. The purchase information is sent using directly to the subject that manages the electronic payment (bank or Paypal) over a connection protected by an encryption protocol. This data is not kept by the Vendor in connection with GDPR law.
6.4 As this concludes, the Vendor cannot, in any case, be considered liable for any fraudulent or undue use of credit and prepaid cards by third parties.
7. Shipping and delivery of the products
7.1 Each shipment contains:
- the ordered products(s);
- the invoice or a shipping document stating the order;
- any accompanying paperwork required by the country to which it is being shipped;
- informational and marketing materials;
7.2 The Products purchased on the web site from the Vendor has multiple options to be delivered.
7.3 Home Delivery
7.3.1 The purchased goods will be delivered by the courier identified by the Vendor to the shipping address indicated in the order form by the Customer. See more information regarding this in “Shipments” section on the webstore, where full information about costs, times, shipping methods and countries is provided.
7.3.2 When the Products are delivered to your home, always review the integrity of the packages at the time of the delivery by the courier. In case of any issue, please notify the courier right away. If necessary, filed the damage report and reject the delivery. If not following these instructions, you may lose your customer rights in this regard.
7.4 Delivery to the sales points which the Vendor has an agreement with and to be picked up by the customer subsequentially.
7.4.1 The Products purchased can be delivered to a pick-up point with which the Vendor has an agreement and which can be selected at the time of the Order purchase. See the “Shipments” section for additional information about costs, times, shipping methods and countries served.
7.4.2 When the purchased goods are delivered to the sales point, you will be notified by SMS and/or e-mail. Upon the notification, the Customer has 10 working days to pick up the Order from the given address.
7.4.3 Upon failing to pick up the package during given period, it will result in the cancellation of the order by the Vendor and the refund of the entire sum previously paid. The refund will be made to your credit card or Paypal account depending on the payment system the Customer selected during the online purchase.
8. Right of Withdrawal
8.1 The Customer that executes the contract and confirmed it therefore becomes a Consumer (it defines any physical person who accesses the site for purposes other than the business or professional activities), and will have the right to withdraw from the contract confirmed with the Vendor without any penalty and without specifying the reason within the first fourteen (14) working days beginning from the day the products were purchased online. Please note, as it is required by current legislation, the right of withdrawal is excluded and cannot therefore be conducted in case the products you have purchased have been personally customized or modified at the time of placing the Order.
8.2 You have two options for the right of withdrawal to be applied.
8.2.1 If you are a registered user: on the website in “My Accoun”t section, after the log-in, you will find a list of your orders with a link alongside each one of them to activate the return procedure in the “My Orders” tab. By accessing the Online Return Form within 14 (fourteen) working days from the day the package was received, you can communicate your intention to withdraw from the Contract, indicating which Products will be returned.
8.2.2 If you have placed an order without registering on www.neevlingerie.se, go to the "How can we help you?" section at the bottom of the main page and click on "TRACK/RETURN YOUR ORDER". You will have an option to enter the order number you received in the confirmation email and your surname for billing. From then on, you will be able to track your delivery or return the goods.
8.2.3 Alternatively, you may execute your withdrawal right draft using the Withdrawal Form pursuant to “Annex I, part B of Legislative Decree 21/2014”, which you must send us via registered post address with a return address.
8.3 Having filled out the Online Return Form, you will be given all the needed information to return the Products.
8.4 The Right of Withdrawal is subject to the following conditions:
- The Products must be returned in their integrity and not just parts or components of them, unopened and undamaged;
- The returned goods must not have been used, have obvious signs of wear, washed or damaged;
- The goods must be returned in the same packaging in which they were received, intact with all accessories, stamps and labels. For instance, underwear must be returned in its original bag, tights must be returned with their tags intact, seals unopened.
- the Products returned must be sent back to the Seller as a single shipment. The Vendor reserves the right not to accept Products from the same Order returned and shipped at different or multiple;
- the Products being returned must be delivered to the courier within fourteen (14) working days from the date you received the package;
- If the Vendor gives an option to purchase certain Products at a lower price than they would normally be charged (such as 5 for the price of 4, 3 for the price of 2, etc.), only certain products will have the right of withdrawal. The price will be recalculated as the price charged for the purchase of the single product. In all other cases (such as combined sales, bonus operations, etc.) the right of withdrawal can only be done with the return of all the Products purchased, no partial exclusion available.
8.5 If you use the right of withdrawal according to the preceding conditions (paragraph 8.4), the Vendor is required to refund the sums paid by you within no longer than 14 (fourteen) days from the confirmed order receipt of the returned goods. The time required for the credit to appear in your current account will depend on your bank.
8.6 In case of a return, the only charges remaining will be the initial shipping charges for the bought products.
8.7 (Deep trusted global AB) will only refund the initial shipping charges if the error was done by the transporting company or the Vendor. In these cases, the Vendor will also refund the amount paid for shipping expenses. The Vendor will send an express courier to pick up the package from the address you indicated.
8.8 Only the courier indicated by the Vendor on the Online Return Form should be used for the return of the products. This way you will not pay the expenses you are responsible for to return the products purchased and the Vendor will pay them on your behalf. Apart for the provisions of preceding point 8.7 and for returns with defects, the Vendor will deduct an amount from the refund equal to the cost you were previously charged for shipping to your address, or the shipping rates normally charged for the country of delivery. The Vendor will release you from any liability if the products are lost or damaged during transport the moment the package is given to the shipping company.
8.9 If there was a shipping option available for you at the moment of purchase, you can return the Products directly to a sales point with an agreement with the Vendor. Then, in addition to the price paid for the Product purchase, you will also be refunded the shipping expenses that you were previously charged.
8.10 If the Right of Withdrawal is used without following the methods indicated above (such as beyond the 14 days required by law, or without having filled out the Online Return Form, or without having fulfilled the conditions outlined under the paragraph 8.4) you will not be eligible for a refund. Within 10 days after you receive the email confirming that the return cannot be accepted, you have the right to reply to this email and ask, at your own expense, to ship back the products in the same state which you returned them back to the Vendor. Otherwise, the Vendor has the right to keep the products and the fees paid to purchase them.
8.11 The right of withdrawal cannot be applied in case the items have been customized by your personal request at the time the order was confirmed.
9. LEGAL GUARANTEE FOR NONCONFORMING PRODUCTS
The Customer should examine the received package in order to ensure that they correspond to the items ordered and that the items are not defective or damaged. Upon purchasing the Product, the legal guarantees apply, as provided by the current legislation (article 129 and according to the Consumer Code regarding the legal guarantee for the conformity of goods). All products sold by the Seller are covered by the legal warranty of the item’s integrity within two (2) years from the delivery of the item: this signifies that the Seller is liable for any lack of conformity during this time period. Any defect occurring with the goods must be communicated to the Seller within two (2) months of its discovery (unless it is contrary to mandatory regulations applicable in the Customer's country of origin).
The customer should contact our Customer Service or the address provided in the following article 10 and fill out the Online Return Form located in the Order Status. If the Customer in no way informs of defects, the aforementioned rights are voided.
If the defect is detected in an item, the Customer has the right to have the product repaired or replaced, at no extra cost or fee to them. If neither of these two options are possible or are excessively costly, the Customer shall have the right to a discount on the price paid or to the termination of the contract of sale and, consequently, a full refund according to art. 130 of the Consumer Code.
The Seller is obliged to bear all return costs for the defective products.
10. Contact information
The (Deep trusted global AB) eCommerce team is happy to answer any of your questions and can be contacted through the following e-mail address, info@neevlingerie.se, or via physical mail to the following postal address:
eCommerce Office
Deep Trusted Global AB
Vretvägen 13 Skogås
Sweden
11. Communications to the customer
11.1 Communications to The Customer accepts, acknowledges, and gives its consent that all communications, notifications, certifications, information, statements and, in any case, all documentation about the operations executed, referring to the purchase of the Products, will be sent to the electronic mail address indicated at the time of registration, with the possibility of downloading the information on media using the methods, and within the limits, required by the site.
12. Privacy
You can obtain information on processing personal information by accessing our Privacy Policy.
13. Governing law, dispute settlement and competent jurisdiction
13.1 The General Terms of Sale are administered by Swedish Law and shall be interpreted according to it, without prejudice to any other mandatory rule prevailing in the country of habitual residence of the Customer. Therefore, the interpretation, execution and cancellation of the General Terms of Sale are subject exclusively to Swedish Law, any disputes relating to and/or consequential to them shall be resolved exclusively by Swedish courts (as specified below).
If a Customer qualifies as a Consumer, any disputes will be resolved by the court of his domicile or residence based on the applicable law, and if a lawsuit was filed by the consumer, by the Court of Stockholm. If, instead, the customer is representing some business, commercial, craft or professional activities, the parties consensually establish the exclusive jurisdiction of the Court of Stockholm.
13.2 The Online Platform for alternative Dispute Resolution (ODR). (Deep Trusted Global AB) is always willing to resolve disputes as best and amicable as possible and through the direct contacts (specified in clause 10), and Customers are therefore knowledgeable of the article 14 of Regulation (EU) 524/2013 and the ODR measure issued pursuant to Statutory Instrument 500/2015 in force from 15 February 2016, the European Union has set up an online platform for ODR (online dispute resolution) relating to the purchase of goods online. It may be accessed through the following link: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage Customers may use the ODR platform to access a list of ODR bodies, a link to each such body and to commence an online dispute resolution procedure. For more information on the platform, please visit: https://webgate.ec.europa.eu/odr/main/?event=main.about.show
14. Updating and Modifying of Terms
The Vendor may do changes or make amendments to these General Terms of Sale at any time. At the moment of purchase the customer accepts only the specified present General Terms of Sale. Any updated or new General Terms of Sale will be effective from the date of publication on the website www.neevlingerie.se and in relation to purchase orders submitted after that new applicable date.
15. CODE OF ETHICS
The (Deep Trusted Global AB) Group, of which the Seller forms a part, has listed its principles in the Code of Ethics and Conduct, which presents the main guideline for all Group companies, defines the guarantee and responsibility regarding the consumers and the market, and contains principles to follow for the management of the business.
(Deep Trusted Global AB) Group contains binding rules of conduct for the bodies of the Group Companies, the managers, the employees or partners, and whoever else acts as part of any role on behalf or in the interests of the Group Companies. Click on the aforementioned link to read the Code of Ethics and Conduct.
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